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Shipping Policy

Shipping Policy for orders made through Cyber ​​Store or via www.sbdesignsquare.com website.

Simply choose the furniture of your preferences and leave the rest to our team of skilled technicians to deliver and assemble your furniture conveniently to your home.

 

Once you made your order through our website, we are ready to provide delivery and installation services for you in professional manner. Below please find shipping policies for our products.

Shipping Policy for furniture products, excluding consignment products:

Free delivery and installation for furniture order amount of 3,000 baht or more.

If order amount of 1,000-4,999 baht, will incur a service charge of 150 baht. And order amount is less than 1,000 baht, will incur a service charge of 99 baht. (Provinces outside of delivery zone include Yala, Pattani, Narathiwat and island areas)

Delivery Period: From 1st of April 2023 to 30st of April 2023 only!

Note:  Free delivery conditions is exclusively applicable to furniture manufactured by SB Furniture Group only. Consignment products and home decoration products are excluded.

 

If delivery address is a high-rise building without elevator or merchandise can not fit inside the elevator, our delivery team will bring your furniture via stairway. Free delivery applies only for first to fifth floor. 200 baht fee will be charged per additional floor. (calculation will be made from the floor of delivery truck parked)

 

  • After payment, the staff will confirm the delivery date via phone or email you provided. One notification call regarding delivery date will be sent to remind you in advance.
  • If there is no one to take your ordered product on the day of delivery, and we must take your product back to the warehouse, which causes additional transportation costs. A delivery service charge (second round) for knock-down furniture is 1,500 baht per delivery attempts and for built-in furniture is 4,500 baht per delivery attempts.
  • If you wish to postpone the delivery date, please contact the transportation and installation department at 02-666-1555 on Monday - Saturday (except public holidays) at 8:30 AM - 5:00 PM (please notify at least 5 days in advance).
  • If you found product quality issues, you can contact us and report your problems at our Customer Service 02-666-1555 during office hours or here  (Contact Us). 
     

For home decoration products, we are ready to deliver to you within Thailand by courier companies. Delivery charge will be calculated through automated system

  • You can be assured that the products in the Home Decoration category and its packaging have been inspected for the quality assurance before delivering to you in best conditions.
  • Just wait to receive the product. And check the packaging when the product is delivered to your hand.
  • If you found product packaging box with tears or damage, please notify the courier immediately. You may refuse to receive the product before opening the package
  • After opening the package box, if the product contains broken parts or is damaged. Immediately notify the delivery officer or notify the company within 3 days from the date of receiving the product At Customer Service 02-666-1555 in hours and working days or here  (Contact Us).
  • Delivery will be by courier companies, which will pick up the product and deliver to the address specified by the customer. If there are no receivers, it is necessary to charge shipping costs at the rates of the shipping company.
     

Thank you for entrusting our products to be a part of your home.